Our security promise
Provided you act honestly and follow the security advice below, we guarantee to refund in full any money taken from your account as a result of computer crime or fraud.
What we will do to protect you
- We will never ask you to disclose your whole password to us except when you specifically want to change it and you can only do this once you have logged into your account. When you log in we will randomly ask for three characters from your password.
- All pages that display or collect personal information are encrypted. Look for the padlock symbol in your browser status bar.
- A team of independent security experts regularly tests our website.
- We do not use email to communicate confidential account information to you except where you specifically request and agree to this.
- We will verify your identity before disclosing confidential information over the telephone or re-setting your password.
- Your session will time out after a period of keyboard inactivity.
- Access to your online account will be locked out after three failed access attempts. You will need to call us to reset your account.
What you should do to protect yourself
- Never reveal your password to anyone or write it down.
- Do not use a password that could be easily guessed by someone else.
- Change your password immediately if you suspect someone else could know it.
- Log off from the Barnsley BS website when you have completed your transaction.
- Keep your PC updated with current anti-virus software, the latest browser versions and relevant security patches/updates.
- Use a firewall to protect your PC from hacking attacks.
- Do not send us any confidential account information via email.
- Beware of 'phishing' emails. If you mistakenly respond to a phishing email, tell us about it straight away.
- We recommend that you regularly visit the www.banksafeonline.org.uk website to keep up to date with tips to identify and protect yourself from the latest scams.
Barnsley Building Society and the Barnsley are trading names of Yorkshire Building Society. Principal office: Yorkshire House, Yorkshire Drive, Bradford BD5 8LJ.
Yorkshire Building Society is a member of the Building Societies Association and is authorised and regulated by the Financial Services Authority and are entered in the FSA register and our FSA registration number is 106085.
Get in touch with us:
- Call us on 0845 1 200 898
Lines are open from 9am – 5pm, Monday to Friday. - Find a branch:
http://www.barnsley-bs.co.uk/about/branches.html - Manage your accounts online:
http://www.barnsley-bs.co.uk/security/online_help.html
This site is intended for UK Residents unless otherwise stated. All communications with us may be monitored/recorded to improve the quality of our service and for your protection and security.