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Securing your transactions

Improve your online security with Trusteer Rapport

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Trusteer Rapport provides you with added security when you login to our website to access your online accounts. We firmly believe that you should download and install this free software.

What is Rapport?

Rapport is free-to-download software that provides extra protection when you access our website.  It’s already been downloaded nearly 26 million times worldwide!

A wide range of operating systems and browsers are supported. For a full list and more information visit www.trusteer.com/support/supported-platforms.

How does it protect me?

Rapport protects you in three ways:

  • It checks that the website you’re visiting is real, not a fake one.
  • It locks down your browser to create a safe tunnel for communication with our website.
  • It blocks known viruses that target online banking to acquire your login and other personal details.

What about my existing security software?

Rapport complements the existing protection you should already have such as anti-virus software and firewalls.  Remember that it’s important to keep your software up-to-date to combat the ongoing attempts by fraudsters to gain access to your online account.

Along with our recently introduced transaction confirmation service, Rapport makes you even more secure when you are managing your accounts online.

How can I download it?

To download Rapport, simply click to login as usual. A new ‘splash’ page will be presented above our login page – simply click to download and follow the instructions.

NB. If the 'splash' page does not appear, you can download the same software via the Trusteer Rapport download page.

It’s really easy to install and you don’t need to restart your computer to start benefitting from the protection Rapport provides. You can also find out more about Trusteer and view a demo about Rapport using the links on the page before downloading.

What if I already have it installed?

If you already have it installed, you don’t need to install it again.  You will already be protected when using our website.

How can I tell it is protecting me?

Once you’ve installed Rapport it runs in the background but you will see a green Rapport icon in or near your browser address bar whenever you’re visiting a website protected by Rapport.

What if I need technical support?

Trusteer provides 24 hour support through live chat, telephone and email. Further information is available at http://www.trusteer.com/support

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Barnsley Building Society and the Barnsley are trading names of Yorkshire Building Society. Yorkshire Building Society is a member of the Building Societies Association and is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Yorkshire Building Society is entered in the Financial Services Register and its registration number is 106085. Principal Office: Yorkshire House, Yorkshire Drive, Bradford BD5 8LJ

References to 'YBS Group' or 'Yorkshire Group' refer to Yorkshire Building Society, the trading names under which it operates (Barnsley Building Society, the Barnsley, Chelsea Building Society, the Chelsea, Norwich & Peterborough Building Society, N&P and Egg) and its subsidiary companies.

Get in touch with us:

  • Call us on 0845 1 200 898
    Lines are open from 8am – 8pm, Monday to Friday and 9am - 1pm, Saturday.
  • Find a branch:
    http://www.barnsley-bs.co.uk/about/branches.xml
  • Manage your accounts online:
    http://www.barnsley-bs.co.uk/security/online_help.html

This site is intended for UK Residents unless otherwise stated. All communications with us may be monitored/recorded to improve the quality of our service and for your protection and security.

Barnsley Building Society and the Barnsley are trading names of Yorkshire Building Society. Yorkshire Building Society is a member of the Building Societies Association and is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Yorkshire Building Society is entered in the Financial Services Register and its registration number is 106085. Principal Office: Yorkshire House, Yorkshire Drive, Bradford BD5 8LJ

References to 'YBS Group' or 'Yorkshire Group' refer to Yorkshire Building Society, the trading names under which it operates (Barnsley Building Society, the Barnsley, Chelsea Building Society, the Chelsea, Norwich & Peterborough Building Society, N&P and Egg) and its subsidiary companies.

This site is intended for UK Residents unless otherwise stated. All communications with us may be monitored/recorded to improve the quality of our service and for your protection and security.

* Charges to 0845 numbers may vary. Prices can be checked with your phone provider. Mobiles calls usually cost more. Calls to 0800 numbers from landline phones are free. Mobile providers however may charge.