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  • Financial Advice
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Financial Advice

Withdrawal of L&G’s Financial Advice service in BBS branches

As of 25th April, we will no longer be offering L&G’s Financial Advice service to new customers.

The Retail Distribution Review (RDR) in 2013 dramatically changed the investment advice market and significantly increased the cost of providing face-to-face investment advice. YBS Group remained in this market when other high-street providers pulled out (or introduced prohibitive minimum investment sums) as we strongly believed it was in the best interests of members for us to continue to provide the service.

As a mutual we need to continually review how we do things to make sure we’re acting in the best interests of all our members, and protecting the long term sustainability of the business. We are absolutely committed to offering a broad range of products and services in-branch but we need to recognise changes in customer preferences and adjust our products and services to reflect that – it’s an integral part of keeping customers at our heart and building trust.

As a mutual organisation which exists purely for the benefit of its members and believes good-quality financial advice should be available to all, we are actively looking closely at the detail of the recent Financial Advice Market Review to enable us to form our future investment advice service for members and how we may re-enter the market in the future.

What does this mean for me?

As an existing L&G customer, your accounts and investments will be unaffected by these changes – funds will continue to be managed and administered as they were previously.

The only change for existing customers will be those who use the ongoing advice service, as this will end later this year.

Existing Customers

If you are an existing L&G customer and have a query regarding your investment, please contact L&G’s UK-based Customer Service Centre directly on 0345 272 0089.

L&G’s Customer Service Centre is open Monday to Friday 9am to 5.30pm. Call charges will vary. L&G may record and monitor calls.

If you are an existing L&G Ongoing Service customer, you will be contacted in writing by L&G at the beginning of May.

New Customers

Further information on Independent Financial Advice can be found at www.moneyadviceservice.org.uk (please be aware that this is an independent website set up by government and not part of YBS Group).

At Barnsley Building Society, we also offer a range of savings products including:

  • Online savings accounts
  • Tax-Free Savings accounts
  • Fixed-term savings accounts

Find out more here

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Barnsley Building Society and the Barnsley are trading names of Yorkshire Building Society. Yorkshire Building Society is a member of the Building Societies Association and is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Yorkshire Building Society is entered in the Financial Services Register and its registration number is 106085. Principal Office: Yorkshire House, Yorkshire Drive, Bradford BD5 8LJ

References to 'YBS Group' or 'Yorkshire Group' refer to Yorkshire Building Society, the trading names under which it operates (Barnsley Building Society, the Barnsley, Chelsea Building Society, the Chelsea, Norwich & Peterborough Building Society, N&P and Egg) and its subsidiary companies.

Get in touch with us:

  • Call us on 0345 1 200 898
    Lines are open from 8am – 8pm, Monday to Friday and 9am - 1pm, Saturday.
  • Find a branch:
    http://www.barnsley-bs.co.uk/about/branches.xml
  • Manage your accounts online:
    http://www.barnsley-bs.co.uk/security/online_help.html

This site is intended for UK Residents unless otherwise stated. All communications with us may be monitored/recorded to improve the quality of our service and for your protection and security.

Barnsley Building Society and the Barnsley are trading names of Yorkshire Building Society. Yorkshire Building Society is a member of the Building Societies Association and is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Yorkshire Building Society is entered in the Financial Services Register and its registration number is 106085. Principal Office: Yorkshire House, Yorkshire Drive, Bradford BD5 8LJ

References to 'YBS Group' or 'Yorkshire Group' refer to Yorkshire Building Society, the trading names under which it operates (Barnsley Building Society, the Barnsley, Chelsea Building Society, the Chelsea, Norwich & Peterborough Building Society, N&P and Egg) and its subsidiary companies.

This site is intended for UK Residents unless otherwise stated. All communications with us may be monitored/recorded to improve the quality of our service and for your protection and security.

Calls to 0800 numbers are free of charge from a landline or mobile.

Calls to 03 numbers are charged at the same standard network rate as 01 or 02 landline numbers, even when calling from a mobile.